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COVID 19 - Shielding patients

Please note advice for patients who have received shielding letters from the Welsh Government:
We understand you may be anxious during this time and we would like to remind you that the practice is here to support you and your healthcare needs.
The practice has introduced measures to reduce the risk of Shielding patient being exposed to coronavirus and if you feel you need to talk to a Health Care Professional you can contact us on 01633 251304.

Specific Information and advice in:

Test. Trace. Protect.

To keep Wales safe.


The following advice will help to slow the spread of Coronavirus (COVID-19) and keep you, your friends, family, and community safe.


If you get symptoms of Coronavirus:

  • Loss of taste or smell,
  • A continuous cough or
  • Fever (high temperature)


You must…

  1. Self-isolate for 10 days and your household must isolate for 14 days  
  2. (follow self-isolation guidance:
  3. Book a test on the first day of your symptoms.

You can apply for a test online:

Or call 119 for free between 7am and 11pm.

People with hearing or speech difficulties can call 18001 119

Tests take place at drive through testing centres or can be posted to your home.


If you choose a home testing kit, a video to show you how to take the test can be found here:



  • If your test is negative, no further action is needed and you and your household can stop isolating, providing there are no new symptoms of coronavirus.

    • If you test positive you will be contacted by a contact tracer from the NHS Wales Test, Trace, Protect Service.

    • You will be asked to share the details of people you have been in close contact with up to 2 days before your symptoms started.
    • The contact tracer will give you advice on what to do next.
    • A contact tracer will then get in touch with your close contacts. They will be told they have been in contact with someone who has tested positive for coronavirus, but your identity will not be revealed unless you have given your permission.
    • They will be given support and advised to self-isolate for 14 days from their last contact with you, and offered a test if they have symptoms.


    Contact tracers do not monitor where you’ve been or what you’ve been doing. You will not be reported when giving information about your contacts and your movements. We only use the information to stop the spread of the virus.


    Further information about testing and contact tracing can be found here:


    Be Aware of Scammers

    Contact from the NHS Wales Trace, Test, Protect service will only be from these official channels:

    • Calls will be made from: 02921 961133
    • Texts will be sent from: +447775106684
    • Emails will be sent from: /

    DO NOT:

    • Make any form of payment or purchase a product – a coronavirus test and advice from the service is free
    • Give out any of your bank details
    • Give out any passwords, PINs or set up any over the phone
    • Download any software to your computer or tablet
    • Dial a premium rate number to speak to anyone


    If in any doubt, hang up or do not respond.


    Protect yourself and others

    Testing and contact tracing are only one way of preventing the spread of the virus. It is vital that we all continue to:

    • Always stay at least 2 metres apart from people you don’t live with. This also applies in the workplace: breaks, meetings and travel to and from work.
    • Catch coughs or sneeze into tissues, dispose of them and clean your hands as soon as possible
    • Wash your hands regularly for at least 20 seconds with soap and water, or use hand sanitiser
    • Do not touch your face unless you have thoroughly cleaned your hands
    • Regularly disinfect surfaces and objects at home and work#
    • Wear a three layer face covering when required or in enclosed spaces where social distancing is difficult


    The most effective way to protect yourself and others from Coronavirus is to follow these steps.


    Anyone who has coronavirus symptoms should not go out, even if they are wearing a face covering.



    When does SSP apply?

    The government is legislating for SSP to be paid from day 1, rather than day 4, of your absence from workif you are absent from work due to sickness or need to self-isolate caused by COVID-19. Once the legislation has been passed, this will apply retrospectively from 13 March. You should talk to your employer if you are eligible for SSP and need to claim.

    Do I need a sick note?

    From Friday 20 March onwards, those who have COVID-19 or are advised to self-isolate will be able to obtain an “isolation note” by visiting NHS 111 online and completing an online form, rather than visiting a doctor. For COVID-19 cases this replaces the usual need to provide a “fit note” after seven days of sickness absence. Isolation notes will also be accepted by Jobcentre Plus as evidence of your inability to attend.


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