13A Stafford RdNewport, Gwent, NP19 7DQTel: 01633 251304
Home visits are at the absolute discretion of the
doctors. House calls must only be requested if
the patient is too ill or too infirm to attend
surgery and for no other reason. Home visits should be requested before 10:00 if possible.
If you feel that your medical condition is urgent and cannot wait for a routine appointment you can telephone the surgery on the first day of your condition occurring, you will be asked about your symptoms so you will be allocated to the correct clinician, (Advanced Nurse Practitioner or GP), if the appointment is with an ANP then you will be provided with a Face to Face appointment the same day or alternatively a telephone consultation with a GP, who may bring you into the surgery if needed. Patients will not be able to choose which Doctor/ANP they wish to see for urgent appointments.
Patients requiring a routine appointment can telephone or call into the surgery to request an appointment with any of the GP’s after 10.00am. Routine appointments can be booked for up to 14 days in advance and our reception staff will do their utmost to book your appointment with a specific doctor on request, although this is not always possible and may cause delay in you being seen.
Out of Hours
If you require medical assistance outside of surgery hours Please call 111
Out-of-hours services are generally busy so please think carefully before asking to see a doctor and only do so if you genuinely cannot wait until the surgery re-opens.
In a genuine emergency you should call 999. Chest pains and / or shortness of breath constitute an emergency.
Please bear in mind that missed appointments are frustrating for both the doctor and other patients who may have had difficulty in getting an appointment of choice so please cancel if you are unable to attend so that we can re-book. Thank you for your consideration.
Please note when you attend the surgery for an appointment you will be asked a number of questions so that you can be allocated to the correct department.
COMMON AILMENTS SERVICE
Your local community pharmacist can now provide FREE ADVICE and TREATMENT for a range of common ailments without you having to make an appointment to see your GP.
· Acne (All Patients)
· Backache (Acute) (Aged 20-55)
· Conjunctivitis (Age 2+)
· Dermatitis (All patients)
· Haemorrhoids(Aged 16+)
· Head lice
· Oral Thrush
· Sore Throat/Tonsillitis
· Threadworm (age over 2yrs)
· Vaginal Thrush (ages 16-60)
· Athletes Foot
· Chicken Pox (age 4mths-14yrs)
· Dry Skin
· Hay Fever
· Indigestion & Reflux (over 12yrs)
· Nappy Rash
· Scabies (age over 2yrs)
· Teething (age over 3 mths)
· Verruca (age over 2 yrs)
Please contact your local pharmacy to arrange a consultation.
Self referral to Newport Direct Access Physiotherapy Service. Monday - Friday Notice: All calls into the surgery are recorded for training and monitoring purposes.
Newport Direct Access Physiotherapy service
You are now able to access a physiotherapy assessment directly rather than first seeing your GP if you have a musculoskeletal problem. From a brief assessment, the physiotherapist will identify if you need to be placed on the waiting list for full physiotherapy assessment and treatment, need to see your GP for further investigation or referral to another health care team.
Direct access drop in sessions work on a ‘first come first served basis’.
When maximum capacity is reached, you will need to attend on another day.
§ Muscle Problems
§ Joint Problem
§ Knee Problem
§ Tennis Elbow
§ Shoulder Problem
§ Neck Problems
§ Back Problem
§ Ankle Problem
You can attend:
St Woolos Hospital
If you have any concerns at all about your eyes, see a High Street optometrist (also known as an optician) straight away. They will tell you if you are eligible for a free eye health examination.
Some eye diseases can lead to blindness or some loss of vision, but if detected early enough, your eyesight can often be saved.
An eye health examination is just that – an examination of the health of your eyes.
The optometrist will carefully examine your eyes to see if anything is wrong
If the optometrist decides you need an eye health examination, it won’t cost you anything.
You can find an optometrist in most High Streets in Wales. If you have a sight problem, you can go to your existing optometrist (if you have one) or just phone or walk into any practice that is convenient for you to get to.
Please see http://www.eyecare.wales.nhs.uk for more information.
If you are unable to find NHS dental services or have urgent dental care you can contact the Aneurin Bevan University Health Board Dental Helpline on 01633 744387. The helpline is open Monday to Friday from 9am to 4pm.For dental advice in the evening, weekends and bank holidays please telephone 01633 744387. There is an advice only service Monday to Friday from 6.30pm to 10pm and from 8am to 10pm at weekends/bank holidays. Limited urgent dental appointments are available at weekends and bank holidays.
When Antibiotics are needed
Antibiotic Guardian Leaflet
Self - Referral
You do not require a doctor's sickness certificate for any illness lasting seven days or less. Your employer may however require you to complete a self-certification form (SC2) which is available from your employer, our reception or on the HMRC website.
If you are sick for more than seven days, your employer can ask you to give them some form of medical evidence to support payment of SSP (statutory sick pay).
It is up to your employer to decide whether you are incapable of work. A medical certificate, now called a 'Statement of Fitness for Work’ (see below) from your doctor is strong evidence that you are sick and would normally be accepted, unless there is evidence to prove otherwise.
You could also provide evidence from someone who is not a medical practitioner, e.g. a dentist. Your employer will decide whether or not this evidence is acceptable. If your employer has any doubts, they may still ask for a medical certificate from your GP.
The 'fit note' was introduced on 6 April 2010. With your employer's support, the note will help you return to work sooner by providing more information about the effects of your illness or injury.
For more information see the DirectGov website (where this information was sourced).
Friday 15th April 2022
Monday 18th April 2022
Monday 2nd May 2022
Thursday 2nd June 2022
Friday 3rd June 2022
Monday 29th August 2022
Monday 26th December 2022 (Christmas Day Substitute)
Tuesday 27th December 2022 (Boxing Day Substitute)