Practice Policies

Confidentiality & Medical Records

Locked blue folderThe practice complies with data protection and access to medical records legislation. Identifiable information about you will be shared with others in the following circumstances:

  • To provide further medical treatment for you e.g. from district nurses and hospital services.
  • To help you get other services e.g. from the social work department. This requires your consent.
  • When we have a duty to others e.g. in child protection cases anonymised patient information will also be used at local and national level to help the Health Board and Government plan services e.g. for diabetic care.

If you do not wish anonymous information about you to be used in such a way, please let us know.

Reception and administration staff require access to your medical records in order to do their jobs. These members of staff are bound by the same rules of confidentiality as the medical staff.

How We Handle Data & Information

Isca Medical Centre manages patient information in accordance with existing laws and with guidance from organisations that govern the provision of healthcare in Wales such as the Department of Health and the General Medical Council.

We are committed to protecting your privacy and will only use information collected lawfully in accordance with:

  • General Data Protection Regulations (GDPR) 2018;
  • Human Rights Act 1998;
  • Common Law Duty of Confidentiality;
  • Health and Social Care Act 2012;
  • NHS Codes of Confidentiality and Information Security.

As data controllers, GPs have fair processing responsibilities under the General Data Protection Regulations 2018. In practice, this means ensuring that your personal confidential data (PCD) is handled clearly and transparently, and in a reasonably expected way.

Who is the Data Controller?

The Data Controller, responsible for keeping your information secure and confidential is Isca Medical Centre. Any changes to this notice will be published on our website and displayed in prominent notices in the surgery

Who is the Data Protection Officer?

DHCW GMP DPO Support Service
DHCWGMPDPO@wales.nhs.uk
Cardiff Office: Information Governance, Ty Glan-yr-Afon, 21 Cowbridge Road East, Cardiff, CF11 9AD
Mold Office: Media Point, Unit 3, Mold Business Park, Mold, CH7 1XY
. 

The Partnership is registered as a data controller under the General Data Protection Regulations (GDPR) 2018. Our registration can be viewed on-line in the public register at www.ico.org.uk .

Freedom of Information

Information about the General Practioners and the practice required for disclosure under this act can be made available to the public. All requests for such information should be made to the practice manager.

Access to Records

In accordance with the Data Protection Act 1998 and Access to Health Records Act, patients may request to see their medical records. Such requests should be made through the practice manager and may be subject to an administration charge. No information will be released without the patient consent unless we are legally obliged to do so.

Complaints

Customer service formWe make every effort to give the best service possible to everyone who attends our practice.

However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is so, we would wish for the matter to be settled as quickly, and as amicably, as possible.

To pursue a complaint please contact the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception.

Violence Policy

The NHS operate a zero tolerance policy with regard to violence and abuse and the practice has the right to remove violent patients from the list with immediate effect in order to safeguard practice staff, patients and other persons. Violence in this context includes actual or threatened physical violence or verbal abuse which leads to fear for a person’s safety. In this situation we will notify the patient in writing of their removal from the list and record in the patient’s medical records the fact of the removal and the circumstances leading to it.



 
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